CPD Video – Excel with customer service with Adam Morgan

By BioHorizons Camlog

13th September 2022

2 minute read

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Discover how to ‘excel with customer service’ in this 1 hour CPD video with Adam Morgan.

Learning aims

This video aims to share tips and ideas on how a dental practice can excel with customer service.

Learning outcomes

By watching this video viewers will:

  • Understand your customer service levels are determined byeach individual member of the dental team
  • Learn how to enhance the patient welcome experience
  • Appreciate how you could recognise the different personality types and the different experiences and information they may require

GDC Learning outcomes: A, B, D
CPD: 1 hour. To gain your 1 hour CPD please watch the video and complete the form.

Readers can answer the questions and claim their free hour of enhanced CPD by completing the form at the end of this article or by emailing their answers to cpd@biohorizons.com.

 

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