CPD Video – Excel with customer service with Adam Morgan
Discover how to ‘excel with customer service’ in this 1 hour CPD video with Adam Morgan.
Learning aims
This video aims to share tips and ideas on how a dental practice can excel with customer service.
Learning outcomes
By watching this video viewers will:
- Understand your customer service levels are determined byeach individual member of the dental team
- Learn how to enhance the patient welcome experience
- Appreciate how you could recognise the different personality types and the different experiences and information they may require
GDC Learning outcomes: A, B, D
CPD: 1 hour. To gain your 1 hour CPD please watch the video and complete the form.
Readers can answer the questions and claim their free hour of enhanced CPD by completing the form at the end of this article or by emailing their answers to cpd@biohorizons.com. Discover more CPD videos here.
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